Help & Support
Get help with your Mae account, billing, and more.
Contact Us
Have a question or need help? We're here for you. Send us an email and we'll get back to you within 24-48 hours.
info@mae.recipes
Billing & Refunds
Manage Subscription
Update payment methods, view invoices, or cancel your subscription from the Settings page.
Refund Policy
We offer a 14-day money-back guarantee for new Pro subscribers. If you're not satisfied within 14 days of your first payment, contact us at info@mae.recipes for a full refund.
Subsequent monthly renewals are non-refundable, but you may cancel anytime to prevent future charges.
Cancellation
You can cancel your subscription at any time. Upon cancellation, you'll retain access to Pro features until the end of your current billing period.
Account Help
FAQ
Mae uses passwordless authentication via email magic links. Simply sign out and request a new magic link to sign in. Each time you sign in, you'll receive a fresh secure link to your email.
You can delete your account from the Settings page. Go to Settings, scroll down to the "Danger Zone" section, and click "Delete Account". This will permanently remove all your data including conversations, saved recipes, and preferences.
Go to Settings and find the "Your Data" section. Click "Download My Data" to export all your conversations, recipes, and feedback as a JSON file.
Mae uses AI to generate responses, and while we strive for accuracy, AI can sometimes make mistakes. Always use your judgment when following recipes, especially regarding food safety, allergies, and dietary restrictions. If you notice consistent issues, please let us know at info@mae.recipes.
Pro subscribers can manage their subscription from the Settings page. Click "Manage Subscription" to access the Stripe billing portal where you can update payment methods, view invoices, or cancel your subscription.
When you cancel, you'll retain access to Pro features until the end of your current billing period. After that, your account will revert to the free tier with 5 questions per day. Your saved recipes and conversation history remain accessible.