Help & Support
Find answers to common questions or get in touch.
Need more help?
We'll get back to you within 3-5 business days.
General
Mae uses AI to generate responses, and while we strive for accuracy, AI can sometimes make mistakes. Always use your judgment when following recipes, especially regarding food safety, allergies, and dietary restrictions. If you notice consistent issues, please let us know at info@mae.recipes.
Yes! Mae is fully responsive and works great on phones and tablets. You can even use your camera to capture photos of recipes or ingredients.
Mae will gently nudge you to start a new chat when your conversation gets very long. This is because the AI can only consider a certain amount of context at once. Starting fresh ensures Mae gives you the best responses.
Features
Free gives you 3 questions per day and up to 3 saved recipes. Pro gives you 50 questions per day and unlimited saved recipes. Pro is $10/month or $7/month when billed annually.
Yes! Photo and document uploads are available on all plans. Snap a picture of a recipe card, a screenshot of a TikTok, or import recipes from a PDF — Mae can work with them. Sending a message with an attachment uses one of your daily questions, just like any other message.
Free users can save up to 3 recipes. Pro users get unlimited recipe storage.
Yes! Each recipe has a share button that creates a unique link you can send to friends and family. Shared links work even if the recipient doesn't have a Mae account.
Account & Data
Mae uses passwordless authentication — there's no password to reset. Sign out and request a fresh 6-digit sign-in code via email each time you need to sign in.
Go to Settingsand click “Download My Data” to export all your conversations, recipes, and feedback as a JSON file.
Go to Settingsand click “Delete Account”. This will permanently remove all your data including conversations, saved recipes, and preferences. This action cannot be undone.
Billing & Subscription
Pro subscribers can manage their subscription from the Settingspage. Click “Manage Subscription” to access the Stripe billing portal where you can update payment methods, view invoices, or cancel your subscription.
We offer a 14-day money-back guarantee for new Pro subscribers. If you're not satisfied within 14 days of your first payment, contact us at info@mae.recipes for a full refund. Subsequent monthly renewals are non-refundable, but you may cancel anytime to prevent future charges.
When you cancel, you'll retain access to Pro features until the end of your current billing period. After that, your account will revert to the free tier with 3 questions per day. Your saved recipes and conversation history remain accessible.