Help & Support
Find answers to common questions or get in touch.
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We'll get back to you within 3-5 business days.
General
Mae uses AI to generate responses, and while we strive for accuracy, AI can sometimes make mistakes. Always use your judgment when following recipes, especially regarding food safety, allergies, and dietary restrictions. If you notice consistent issues, please let us know at info@mae.recipes.
Yes! Mae is fully responsive and works great on phones and tablets. You can even use your camera to capture photos of recipes or ingredients.
Mae will gently nudge you to start a new chat when your conversation gets very long. This is because the AI can only consider a certain amount of context at once. Starting fresh ensures Mae gives you the best responses.
Features
Free gives you 5 questions per day and up to 7 saved recipes. Pro gives you unlimited questions and unlimited saved recipes (subject to fair use). Pro is $10/month or $7/month when billed annually.
Yes! Photo and document uploads are available on all plans. Snap a picture of a recipe card, a screenshot of a TikTok, or import recipes from a PDF — Mae can work with them. Sending a message with an attachment uses one of your daily questions, just like any other message.
Free users can save up to 7 recipes. Pro users get unlimited recipe storage (subject to fair use).
Yes! Each recipe has a share button that creates a unique link you can send to friends and family. Shared links work even if the recipient doesn't have a Mae account. If you delete a recipe or your account, its shared link stops working.
Account & Data
Mae uses passwordless authentication — there's no password to reset. Sign out and request a fresh 6-digit sign-in code via email each time you need to sign in.
Sign in with Apple is available in the iPhone app; on the web, use your email code instead. Enter the address the app shows under Settings → Account (“You sign in as”) and we'll email a 6-digit code there. If you chose Hide My Email, that address ends in @privaterelay.appleid.com and Apple forwards our email to your real inbox — same account, same recipes.
Go to Settings and click “Download My Data” to export all your conversations, recipes, and feedback as a JSON file.
Go to Settings and click “Delete Account”. This will permanently remove all your data including conversations, saved recipes, and preferences. This action cannot be undone.
Billing & Subscription
Pro subscribers can manage their subscription from the Settings page. Click “Manage Subscription” to access the Stripe billing portal where you can update payment methods, view invoices, or cancel your subscription.
We offer a 14-day money-back guarantee for new Pro subscribers. If you're not satisfied within 14 days of your first payment, contact us at info@mae.recipes for a full refund. Subsequent monthly renewals are non-refundable, but you may cancel anytime to prevent future charges.
When you cancel, you'll retain access to Pro features until the end of your current billing period. After that, your account will revert to the free tier with 5 questions per day. Your saved recipes and conversation history remain accessible.